Monitoring - The systems have returned to normal operations. Our team will continue to monitor through the day.
Mar 11, 2024 - 10:17 PDT
Update - We are taking steps to mitigate the current incident. at 10:40AM Mountain, we will be doing a restart that will cause a disruption to Atrieve for all users. We appreciate your patience as we work to resolve the incident.
Mar 11, 2024 - 09:30 PDT
Investigating - We continue to investigate intermittent disruptions impacting Atrieve causing site accessibility issues and performance issues. We have determined that end-users continue to be impacted and our team is working to address the incident as quickly as possible.
Mar 11, 2024 - 08:29 PDT
Update - We are no longer experiencing any widespread degraded performance with PowerSchool SIS, and all systems are working as expected. Our team are continuing to monitoring the system performance, and we will keep you posted on the resolution and more details as they become available. If you are still experiencing degraded performance, please reach out to PowerSchool Support.
Mar 05, 2024 - 06:37 PST
Monitoring - We are aware of degraded performance with PowerSchool SIS. We are monitoring the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Mar 04, 2024 - 07:23 PST
PowerSchool will be deploying version 24.3.0.0. of Enrollment to your server. The application is expected to remain online during the maintenance window. Posted on
Mar 13, 2024 - 05:29 PDT
PowerSchool will be deploying version 24.3.0.0 of Performance Matters Advanced Reporting and Performance Matters Assesment to your server. During this time, system availability will be limited. Posted on
Mar 18, 2024 - 11:56 PDT
Resolved -
The systems have returned to normal operations. Our team will continue to monitor through the day.
Mar 18, 07:47 PDT
Monitoring -
The partial outage has been resolved however users may still be experiencing some degradation. We will continue to monitor.
Mar 18, 07:18 PDT
Investigating -
Atrieve is currently experiencing degradation that may affect users ability to login.
Mar 18, 07:09 PDT
Completed -
The scheduled maintenance has been completed.
Mar 18, 04:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 18:00 PDT
Scheduled -
PowerSchool will be deploying version 24.3.0.0 of Enrollment Express and Ecollect Forms to your server. The application will remain online during the maintenance window.
Mar 15, 14:10 PDT
Completed -
The scheduled maintenance has been completed.
Mar 18, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 19:30 PDT
Scheduled -
The PowerSchool team is conducting a Full VM restart to complete OS patching on your server. The application will be available for the majority of the window. However, customers will experience intermittent connectivity.
Mar 7, 09:02 PST
Completed -
The scheduled maintenance has been completed.
Mar 16, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 23:00 PDT
Scheduled -
The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-production server. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Mar 7, 09:13 PST
Completed -
The scheduled maintenance has been completed.
Mar 16, 09:01 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:01 PDT
Scheduled -
PowerSchool will be deploying version 20.11.68.1 and 22.4.30.1 of eFinancePlus to your server. The application will be unavailable for the majority of the window.
Mar 15, 14:12 PDT
Completed -
The scheduled maintenance has been completed.
Mar 16, 09:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:00 PDT
Scheduled -
We are updating PowerSchool eSchoolPlus SIS compliance to version 24.2.1.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the window.
Mar 7, 13:35 PST
Completed -
The scheduled maintenance has been completed.
Mar 16, 02:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 18:30 PDT
Scheduled -
PowerSchool will be deploying version 23.11.4.0 of Special Programs to your server. During this time, system availability will be limited.
Mar 7, 09:10 PST
Resolved -
This incident has been resolved.
Mar 14, 12:07 PDT
Investigating -
We are aware of a degraded performance with Document Delivery. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Mar 14, 10:54 PDT
Completed -
The scheduled maintenance has been completed.
Mar 13, 06:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 15:00 PDT
Scheduled -
We are updating PowerSchool SIS Compliance to version 24.3.1.1. Customers with auto-update enabled content will receive this update during the maintenance window. During this time, system availability will be limited.
Please note the update will start for West Coast customers at 6 PM PT. All regions will be completed by 4 AM PT, except for West, which will be completed by 6 AM PT
Mar 12, 11:29 PDT
Completed -
The scheduled maintenance has been completed.
Mar 11, 04:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 15:00 PST
Scheduled -
PowerSchool is performing system maintenance on Schoology Learning. The application will remain online during the maintenance window. We are planning to perform this database maintenance the evening of Friday, March 8. The maintenance window will begin after 6:00 p.m. ET and will continue until 03/11/24 at 6:00 a.m. ET.
Mar 6, 13:59 PST
Completed -
The scheduled maintenance has been completed.
Mar 10, 13:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 15:00 PST
Scheduled -
PowerSchool is performing system maintenance on PowerSchool SIS, including a Full VM restart to complete OS patching on your server. The application will be available for the majority of the window. However, customers will experience intermittent connectivity.
Completed -
The scheduled maintenance has been completed.
Mar 9, 11:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 09:00 PST
Scheduled -
PowerSchool is performing system maintenance on eSchoolPlus, eFinancePlus, and BusinessPlus. The application will be available for the majority of the window. However, customers will experience intermittent connectivity.
Feb 28, 13:20 PST
Completed -
The scheduled maintenance has been completed.
Mar 9, 08:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 05:30 PST
Scheduled -
PowerSchool is performing system maintenance on Cognos Impromptu. The application will be available for the majority of the window. However, customers will experience intermittent connectivity.
Feb 27, 08:55 PST
Resolved -
This incident has been resolved.
Mar 8, 07:57 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 8, 07:02 PST
Update -
We are continuing to investigate this issue.
Mar 8, 06:23 PST
Investigating -
We are currently investigating an issue with one of our servers. You may experience issues accessing Document Storage Solutions and Submitting Absences if they require an attachment.
Mar 8, 06:22 PST
Completed -
The scheduled maintenance has been completed.
Mar 8, 02:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 18:00 PST
Scheduled -
We are updating PowerSchool SIS Core Content to version 24.2.0.0. Customers with auto-update enabled content will automatically receive this update during the maintenance window. Additionally, the PowerSchool team will be performing a Full VM restart to complete OS patching on your server. During this time, system availability will be limited.
Resolved -
Issue Identified: Users experienced connectivity issues when trying to access the Azure SQL Managed Instance through the private port 1433. This resulted in failed ETL (Extract, Transform, Load) processes for clients on the Azure West server.
Root Cause: The connectivity problem was traced to a network-related issue within the server environment, potentially linked to Docker container configurations and networking. Docker is used to manage and isolate application environments, and it manipulates network configurations to ensure containers can communicate as needed. Sometimes, leftover configurations from stopped or removed containers can cause conflicts or resource exhaustion.
Resolution: The connectivity was restored by running the docker system prune command, which cleans up unused Docker resources, including networks, containers, and images. This action released any reserved resources and removed any stale network configurations that were obstructing communication to the SQL Managed Instance.
Outcome: After the prune operation, the network path was cleared, and app services were able to reconnect to the database on port 1433 without further issues.
Preventive Measures: We are reviewing our Docker container management practices to prevent such incidents in the future. This includes implementing cronjob or regular maintenance windows to perform necessary cleanups and ensuring that containers are properly shutdown to release all system resources they're using.
Mar 6, 08:58 PST
Completed -
The scheduled maintenance has been completed.
Mar 4, 03:01 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 21:00 PST
Scheduled -
PowerSchool will be deploying version 24.2.0.0 of Professional Learning & Perform Enterprise to your server. During this time, system availability will be limited.
Feb 19, 07:55 PST
Completed -
The scheduled maintenance has been completed.
Mar 4, 03:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 15:00 PST
Scheduled -
PowerSchool is performing system maintenance on Schoology Learning. The application is expected to remain online during the maintenance window. We are planning to perform this database maintenance the evening of Friday, March 1. The maintenance window will begin after 6:00 p.m. ET and will continue until 03/04/24 at 6:00 a.m. ET.
Feb 27, 15:20 PST